Refund policy

Return & Refund Policy

Vitonix Pharma

At Vitonix Pharma, customer safety and satisfaction come first. We follow strict quality standards for all our pharmaceutical and healthcare products. Due to the nature of these products, our return policy is outlined clearly below.

Eligibility for Returns

Because our products include supplements and pharmaceutical items, returns or exchanges are not accepted once a product has been opened, used, or tampered with.

We only accept returns in the following cases:

• You received the wrong product

• You received a damaged or defective item

• The product was expired at the time of delivery

Return Timeframe

If your order qualifies for a return, you must contact us within 48 hours of delivery. Requests made after this period may not be approved.

Condition of Returned Items

To be eligible for a return:

• The product must be unused and unopened

• Original packaging, seals, and labels must be intact

• Proof of purchase is required

Refund Process

Once your return is received and inspected:

• Approved refunds will be processed within 7 to 10 business days

• Refunds will be issued using the original payment method

• Shipping charges are non-refundable, unless the error was from our side

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products

• Products damaged due to customer mishandling

• Items purchased during sales or promotions (unless defective)

How to Request a Return

To initiate a return request, please contact our customer support team with:

• Order number

• Clear images of the product

• Reason for return

Our team will review your request and guide you through the next steps.

Policy Updates

Vitonix Pharma reserves the right to update or modify this return policy at any time without prior notice. Changes will be effective immediately once posted on our website.