Shipping policy

Shipping Policy

Vitonix Pharma

At Vitonix Pharma, we aim to deliver your orders safely and on time. Please review our shipping policy below to understand how orders are processed and delivered.

Order Processing

All orders are processed within 1 to 2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Coverage

We currently ship to locations where our delivery partners operate. Shipping availability may vary depending on your location.

Delivery Time

Estimated delivery time is typically 3 to 7 business days, depending on your city and courier service. Delivery times are estimates and may be affected by weather, courier delays, or other factors beyond our control.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before payment. Any promotional free shipping offers will be clearly mentioned on the website.

Cash on Delivery

Cash on Delivery (COD) is available in selected areas. Please ensure someone is available to receive the order at the delivery address.

Failed or Delayed Deliveries

If a delivery attempt fails due to incorrect address, unavailability, or refusal to accept the order, re delivery or return costs may be charged to the customer.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with clear images of the package and product. We will review the issue and assist accordingly.

International Shipping

International shipping, if offered, may be subject to customs duties, taxes, and import regulations. These charges are the responsibility of the customer.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS where available.

Policy Updates

Vitonix Pharma reserves the right to update this Shipping Policy at any time. Changes will take effect once posted on the website.